Refund And Return Policy
Refund & Return Policy
Your satisfaction is our top priority. Please review the following terms for returns, refunds, and warranty claims.
1. Eligibility for Returns
Oxcell accepts returns within 7 days of purchase for batteries that are unused, undamaged, and in their original packaging. Proof of purchase (invoice or receipt) is required for all returns.
2. Non-Returnable Items
- Batteries that have been installed or used.
- Products showing physical damage or tampering.
- Custom or special-order batteries.
3. Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.
4. Exchange Policy
Faulty batteries covered under warranty will be replaced with an identical or equivalent model. Please contact our support team via WhatsApp or email before returning your battery.
5. Warranty Coverage
All Oxcell batteries include a limited manufacturer warranty covering performance defects. Warranty does not apply to damage caused by overcharging, misuse, or lack of maintenance.
6. Request a Refund or Exchange
To request a return or refund, please contact our customer care team:
📞 +92 304 0419999
✉️ Email: support@oxcellbatteries.com
Thank you for choosing Oxcell Batteries — Powering Your Drive with Trust and Performance.